Whistleblowing System

Whistleblowing System (WBS) is one of the Company's commitments in supporting the implementation of good GCG and business practices with integrity. The whistleblowing system is implemented by MPPA with commitment from the Board of Commissioners, Board of Directors, and all employees in order to realize the Company's vision. The Company has a whistleblowing system and effective as of October 2023, improvements have been made to the whistleblowing mechanism to ensure that the confidentiality of report data and follow-up mechanisms can run more effectively. The whistleblower policy supports the Company to ensure that the Company's high code of ethics and integrity are consistently maintained.


Whistleblower Mechanism

Whistleblowers can submit indications of violations and evidence through the Company's reporting channels. They can be internal, such as employees in the Company's stores throughout Indonesia, head office, and distribution centers, or external, such as suppliers, vendors, and other parties related to the Company. Reports under the Whistleblowing System cover issues such as corruption, embezzlement, gratuities, theft, fraud, bribery, data falsification, harassment, conflict of interest, and other violations of the Company's code of ethics.

The Whistleblowing Officer evaluates incoming reports to ensure they meet the WBS criteria and are complete with information and evidence. Relevant reports will be considered confidential. Reports that do not comply with the WBS will not be followed up.

To handle proven reports, including determining sanctions, the Company has a Disciplinary Committee appointed by the Board of Directors. Decisions on investigation results are reported periodically to the Board of Directors after finalization by the Disciplinary Committee.


Media for Submitting Violation Reports

The Company has several reporting channels, namely:

Report the Incident